This policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.lenstek.com] and purchase our products or services.
1. Information We Collect
We collect information to provide better service and comprehensive customer support, including:
Personal Identifiable Information: When you create an account, place an order, or contact us, we collect your name, email address, phone number, company name, shipping and billing address.
Commercial Information: To provide accurate technical support and quotations, we may collect your industry, application area, project requirements, and other commercial or technical specifications you provide.
Technical Data: When you visit our Site, we automatically collect certain information through cookies and similar technologies, such as your IP address, browser type, operating system, access times, and your browsing behavior on our Site.
Payment Information: Your payment details (e.g., credit card number) are processed directly by our trusted third-party payment processors. We do not store complete payment card information on our servers.
2. How We Use Your Information
We use your information only on lawful bases for the following purposes:
Contract Fulfillment: To process your orders, deliver products, manage payments, and provide invoices.
Customer Support: To respond to your inquiries and provide technical support and after-sales service.
Business Operations: To conduct business analysis and improve our website, products, and services.
Marketing Communication (with your consent): To send you information about new products, technical bulletins, and promotional offers, where you have consented to receive such communications. You can opt-out at any time.
Compliance & Security: To comply with legal obligations and protect the security and integrity of our website and business.
3. Sharing and Disclosure of Information
We do not sell your personal information. We share your information only in the following limited circumstances:
Service Providers: With trusted third parties who provide services to us, such as logistics companies (for shipment), payment processors, and IT service providers. These partners are only permitted to process data according to our instructions.
Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Business Transfers: In connection with a merger, acquisition, or sale of assets, we will notify you and your information may be transferred to the new owner.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
5. Your Rights
Depending on applicable law, you may have the right to:
Access & Correction: Access the personal information we hold about you and request correction of inaccurate data.
Deletion: Request the deletion of your personal information.
Restriction of Processing: Request the restriction of processing of your information under certain circumstances.
Data Portability: Receive your information, which you provided to us, in a structured, commonly used format.
Object to Processing: Object to certain processing activities based on legitimate interests, including direct marketing.
To exercise these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our Site uses cookies to enhance user experience, analyze site performance, and for personalization. You can manage or disable cookies through your browser settings, but this may affect some functionalities of the Site.
7. Information Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
8. International Transfers
As we serve global customers, your information may be transferred to and processed on servers located outside of your country of residence. We ensure such transfers are governed by appropriate safeguards (such as Standard Contractual Clauses).
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.